Organizing complex engineering operations throughout the lifecycle: A service-centred view and case studies
نویسنده
چکیده
Strategic trends towards service operations have been widely reported in the recent literature, but organisational capabilities to support such service-centred strategies are less well understood. This paper aims to identify the key organisational issues in managing complex engineering service operations throughout the lifecycle. Using instruments developed from the product lifecycle management (PLM) technologies and the network configuration concept, key organisational issues for engineering service operations were identified through case studies focusing on complex engineering products and services systems across a variety of industrial sectors. The case studies demonstrated different organisational features and strategic priorities of engineering service operations along the whole lifecycle. A generic trend has been observed for engineering systems to move from being design, development and manufacturing focused to embracing support and end-of-life recycling matters.
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